Support

Bug reports go to the public GitHub issue tracker. Help for free and individual users is best-effort, with no stated reply time. An AI helps draft a diagnosis from your diagnostics, but nothing is sent to you until a person has read, edited and approved it.

Studio licence: We aim to reply within 3 days. Every reply is written or checked by a person.

Support and presets come with the Licence and Terms of Service. Activate your key in the add-on first (up to five new computers per key in any twelve months; write to us if you have replaced a computer).

How to ask

1. In Blender open Edit > Preferences > Add-ons > OpenBillow > Send support request.
2. Enter your licence key (from your purchase receipt), your email and what went wrong.
3. Check the diagnostics shown before sending: OS, Blender, GPU and driver versions. No file paths, usernames or scene data.
4. You get an automatic “received” email, then a reply from a person when we can.

No internet in Blender, or online access switched off? Save the diagnostics to a file and email it to support@pipelineflow.co.uk.